Privacy policy


ZHEJIANG OULUN ELECTRIC CO.,LTD. (hereinafter referred to as "OULUN", "we" and "our") understands the importance of your private information and respects your privacy.Please read this Privacy Policy (the "Policy") carefully before submitting your personal data to OULUN.This Policy applies to The OULUN website and products, devices or applications (collectively referred to as our "Services") that display or link to this Privacy Policy, including but not limited to OULUN Internet of Things devices and other services.

OULUN service contains all text, images, the user interface, visual interface, pictures, tradeOULUNks, logos, sound, music, art and computer code (generally referred to as the "content"), including but not limited to such contents of the design, structure, selection and collocation, expression and arrangement, appearance, style, are controlled by OULUN on all, or authorization, or licensed to OULUN, and commercial appearance, copyright, patent and tradeOULUNk law as well as a variety of other intellectual property rights and the protection of anti-unfair competition law.

This policy sets out how Your data, whether personal or not, will be handled by OULUN, but may not cover all possible data processing scenarios.Information related to the collection of specific data of products or services may be explained to you in the supplementary policy or in the notice provided by OULUN when collecting data, including the purpose of collection, scope of collection and use of such information, and you may be provided with a means of voluntary consent to collect and use such information after obtaining your express consent.

OULUN reserves the right to change, modify, add or delete portions of this Privacy Policy at any time at its sole discretion.You can check this Privacy Policy periodically to see if it has changed.If you do not agree with this Policy or any content in it during reading this Policy, OULUN may not be able to provide you with relevant services normally or achieve the desired service effect. Therefore, you are advised to immediately stop using the relevant services provided by OULUN.Bycontinuing to use the services provided by OULUN, you acknowledge and agree to this Policy.

We have developed this policy to help you understand the following:

1. How does OULUN collect and use your personal data

Ii. How does OULUN use cookies and similar technologies

Iii. How does OULUN disclose your personal data

How to access or modify your personal data

5. Protection of minors' personal information

Vi. How does OULUN retain and protect your personal data

Vii. Third-party Providers and their services

Eight, how to contact us

Ix. How to update this policy

1. How does OULUN collect and use your personal data

Personal data refers to information that can identify an individual when used alone or in combination with other information.Such data will be submitted directly to us by you when you use our Websites, products or services and interact with us, such as:

1. When you download or use the client software, OULUN may read the information related to your device, including but not limited to hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version and Settings of the device used to access the Services.

2. When you use OULUN ke iot devices, OULUN branch may in the case of without notice you read your usage, including but not limited to, equipment types, equipment operation, equipment function frequency of usage, the Internet of things of log information, equipment, upload the measurement data or other information, some of the built-in camera equipment may be filming equipment usage, etc.

3. The location information (only applicable to a particular service/function) : you download or use the client software or access to web pages, as well as the use of certain stylistic services, Internet device, OULUN branch may read your position related all kinds of information, such as equipment of GPS signals or nearby WiFi and cell towers of relevant information, country code, city code, mobile network, community identity, latitude and longitude information and language Settings, this information may be sent us when you use some services.

4. Device permission Invocation description

The following device permissions may be triggered when you use the services provided by OULUN.To enable you to better manage your information, we will inform you of the purpose of using this permission when applying for permission in the process of product use, and the possible impact on your use of the service if you do not enable this permission. Please check it carefully.Before using a specific function, you can choose whether to grant the following rights.Also, you can change the authorization status yourself at any time on the device Permission Settings page.

The details of related functions and call permissions are listed below for your reference:

(1) Location permission (Android and iOS version) : used to scan the nearby WLAN list and search for nearby Bluetooth devices.

(2) Enable WLAN permission (Android and iOS) : Used to connect to the WIFI provided by the device for communication.

(3) NFC permission (Android and iOS versions) : Used for fast connection to the NFC for device communication.

Under the condition of the law allows, we can also from the public and commercial source of third party access to relevant data, for example through purchase statistics from other company, from a third party electric business platform for order data to support our service, you send to us when you participate in the questionnaire survey of questionnaire response information, user experience plans to participate in with us and you, as well as interaction between you and OULUN ke partners when we collect the relevant information.The data we collect depends on the way you interact with OULUN, including the website you visit or the products and services you use, such as name, gender, company name, position, address, email, phone number, login information (account and password), photo, id information, etc.In some cases, youmay choose not to provide your personal data to OULUN, but if you choose not to provide your personal data, OULUN may not be able to provide you with the relevant products or services, or respond to or resolve the problems you encounter.

We may use your personal data for the following purposes:

1. Create an account. Use the personal information collected when creating an account on a website or mobile device to create a user's personal account and profile page.

2. Activate or verify products or services, control and use equipment.You need to use APP to log in to some devices and complete the network configuration and binding process.After completing these procedures, you can control the device remotely or within the LAN through APP.Some devices need to be activated before beingused.The activation process requires device information, including the MAC address, machine code, and WIFI password.If the activation fails, we may read related device information and log information to evaluate the cause of the activation failure.At the same time, you may need to use information such as username/password to control your connected devices.

3. Provide location-based services.In the use of certain services, we or the third party service providers may use location information that you provide the correct version of the service, and provide the accurate location, so that you get the best possible user experience, such as by reading your position to understand with your nearest warehouse and estimated delivery time, or in different elevation, areas use different procedures to ensure the realization of function of equipment etc.

4. Send you the products and services you might be interested information, including but not limited to invite you to participate in the activities of OULUNdepartment such as sales promotion, OULUNket research, or satisfaction survey, or send you OULUNketing information, if you participate in sweepstakes, contests or similar promotional activities, we the information you provide will be used to manage such activities, if you win, could your cell phone number or nicknames to write to the winners and published after desensitization.If the event is jointly promoted by us and a third party, we may share with them the personal information generated during the event and necessary for the completion of the event (the number of users participating in the event, the list of winners, and the contact information of winners) so that the third party can timely distribute prizes to you or provide you with services.

5. Send you important notifications, such as notifications of operating system or application updates and installation.

6. Provide personalized user experience and personalized content for you, such as obtaining additional product after-sales service.

7. Collect user feedback.The usage feedback you provide can help improve our services, equipment functions, etc.In order to track the feedback you choose to provide, you may be contacted using the personal information you provide and records are kept.

8. Conduct internal audit, data analysis and research to improve our products and services.

9. Analyze business operation efficiency and measure OULUNket share.

10. Synchronize, share and store the data you upload or download and the data required to perform the upload and download.

11. Comply with and implement applicable legal requirements, relevant industry standards or our policies.

It may also collect and use non-identifying data.Non-identifiable data is data that cannot be used to identify individuals.For example, It collects aggregated statistics such as website visits and frequency of iot device functions.The purpose of this data collection is to understand how users use their websites, products andservices.In this way, OULUN can improve its services and better meet the needs of customers.OULUN may, in its sole discretion, collect, use, process, transfer or disclose non-identifying data for other purposes. We will do our best to separate your personal data from non-identifying data and use both separately.If personal data is mixed with non-identifying data, it will still be treated as personal data processing.

When We process your personal data, we will comply with the requirements of applicable laws and process it on an appropriate basis of legality, including:

1. Process your personal data for the performance of contracts when responding to your transactions or service requests;

2. Processing your personal data based on your consent;

3. When we process your personal data for the purpose of contacting you, conducting OULUNketing or OULUNket research, improving our products and services, implementing and improving our anti-loss and anti-fraud programs, etc., we will do so in our lawful interests or those of third parties.

4. We may also process your personal data based on compliance and enforcement of legal obligations.

Ii. How does OULUN use cookies and similar technologies


We sometimes store small data files called cookies on our computers or mobile devices to make sure our websites work properly.A Cookie is a plain text file that a web server stores on a computer or mobile device.The contents of a Cookie can only be retrieved or read by the server that created it.Each Cookie is unique to your Web browser or mobile application.Cookies typically contain identifiers, site names, and some numbers and characters.With cookies, websites can store data such as a user's preferences or items in a shopping basket.

The purpose of Cookie enabling by OULUN is the same as the purpose of Cookie enabling by most websites or Internet service providers, namely to improve userexperience.With cookies, web sites can remember a user's single visit (using session cookies) or multiple visits (using permanent cookies).With cookies, web sites can save Settings such as computer or mobile device language, font size, and other browsing preferences.This means that users do not need to reconfigure user preferences on each visit.

2. Site beacons and pixel labels

We use web beacons and pixel tags and other similar technologies on the site.For example, an email sent to you by OULUN may contain a click URL that links to content on the OULUN website.If you click on this link, OULUN will track this click to help us understand your product and service preferences and improve customer service.If you do not wish your activities to be tracked in this way, you can unsubscribe from the Mailing list at any time.

Mobile analytics software

In APP, we use mobile analytics software to better understand the functionality of our APP in your phone.The software may record information such as how often you use the application, events that occur within the application, cumulative usage, performance data, and where the application crashes occurred.

4. List of third-party SDKs

In order to ensure the stable operation of our equipment or realize relevant functions, we may access the software development kit (SDK) provided by a third party to achieve the above purpose. We will do our duty of prudence to strictly monitor the security of the software tool development kit (SDK) for partners to obtain information, so as to protect data security.

The third-party SDK we access mainly serves the needs of you and other users. Therefore, when meeting new service requirements and business function changes, we may adjust the third-party SDK we access. We will promptly disclose the latest situation of accessing the third-party SDK to you in this description. At present, the third-party SDK accessed by our equipment is listed as follows:

Huawei equipment management service SDK

Purpose of collecting personal information: complete the end cloud authorization verification with Huawei cloud to ensure that your products always meet the requirements of HarmonyOS Connect certification

Type of personal data collected: device hardware identifier, device hardware parameters and system version information related to the device

Third party SDK privacy statement: Statement on Huawei equipment management service and privacy

Iii. How does OULUN disclose and share your personal data

Your personal information will be kept strictly confidential and will only be shared with data recipients in the categories listed below.In addition, we will only share your information with third parties without your consent, and you will have the option of allowing us to share your information.

1. Affiliated companies of OULUN.In order to facilitate us to provide services to you, recommend information that you may be interested in, or protect the personal and property safety of OULUN or other users or the public, your personal information may be shared among OULUN affiliates.We will only share necessary personal information. If we share your sensitive personal information or our affiliates change the purpose of using and processing personal information, we will seek your authorization again.

2. Authorize partners.We may share your information with trusted authorized partners.We may share your account information, device information and location information with authorized partners to ensure the smooth completion of the services provided to you.However, we will only share your personal information for lawful, legitimate, necessary, specific and explicit purposes and will only share such personal information as is necessary to provide the services.Our partners do not have the right to use the shared personal information for any other purpose.Currently, our licensing partners include the following types:

Authorized partners of advertising and analysis services.

Dealers, suppliers, service providers and other partners.Our distributors, suppliers and service providers include institutions providing technical services, telecommunications services, customer services, risk control services, audit services, legal services, financial institutions, e-commerce companies and platforms, offline stores, etc.

We will sign confidentiality agreements with companies, organizations and individuals with whom we share personal Information and will, in an appropriate manner, require them to handle personal information in accordance with our instructions, this Privacy Policy and any other relevant confidentiality and security measures.On the use of sensitive personal data, we require third parties to adopt encryption technology to better protect user data.If found to be in violation of the agreement, effective measures will be taken or even the cooperation will be terminated.

To comply with mandatory requirements of laws and regulations, court orders or requirements of government authorities, to protect public interests, or to protect the personal and property safety or legitimate rights and interests of our customers, OULUN or OULUN employees.

Other parties to which your consent is obtained separately.In addition to the sharing described in this Privacy Policy, we may also share your information with third parties when you agree to sharing or request sharing.

3. Information that does not require consent

We may share anonymous information with third parties in the form of sumOULUNies for commercial purposes;We may share with it general usage trends for our services, such as the number of customers among certain groups of people who buy certain products or engage in certain transactions.

In accordance with relevant laws and regulations, we may share, transfer and publicly disclose your personal information without your authorization and consent under the following circumstances:

Those related to state security or national defense security;

Those related to public security, public health or major public interests;

Those relating to criminal investigation, prosecution, trial and execution of judgments;

For the protection of your or other personal life, property and other important legal rights and interests, but it is difficult to obtain the consent of the oneself;

Personal information that you disclose to the public;

Personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure, etc.

Necessary to maintain the safe and stable operation of the product or service provided, such as finding and disposing of faults of the product or service.

Other circumstances stipulated by laws and regulations.

By law, by sharing and transfer of the processing of personal information, and ensure the data receiver cannot recover and identify personal information main body, does not belong to the foreign share, transfer and disclosure of personal information, the preservation and processing of such data will be without prior notice to you and ask for your consent.

If you do not agree that we provide your personal information to third parties in accordance with the above terms, please immediately stop using our services.

How to access or modify your personal data

You should ensure that all personal data submitted is accurate.OULUN will do its best to maintain the accuracy and completeness of personal data and update such data in a timely manner.Where required by applicable law, you may:

1. Have access to specific personal data we hold about you;

2. Request us to update or correct your inaccurate personal data;

3. Refuse or limit our use of your personal data;

4. Ask us to delete your personal data or cancel your account.

If you want to exercise your rights, please contact us online at For security purposes, we may ask you to verify your identity (for example, by asking you to provide a written request or otherwise) before processing your request.We refuse to process requests if we have reasonable grounds to believe they are deceptive, unenforceable, or violate the privacy of others.

When you or we assist you in deleting relevant information, due to applicable legal and security technology limitations, we may not be able to immediately remove the corresponding information from the backup system. We will securely store your personal information and limit any further processing of it until the backup can be erased or anonymized.

Before deleting your personal data or canceling your account, please back up and properly keep your account information and other relevant data, as well as the transaction vouchers and bills of your products and services, so as to avoid being unable to enjoy relevant after-sales services or having to pay extrafees.After your personal data is deleted or your account is cancelled, you may no longer be able to use our services, and you may not be able to retrieve any content or information in or related to your account.

After you cancel your account, we will stop providing products or services to you and, upon your request, we will delete your personal information within 15 business days unless otherwise provided by law.

You also have the right to revoke your consent at any time when OULUN processes your personal data based on your consent, as required by applicable law.However, the revocation of consent will not affect the legality and validity of our processing of your personal data based on your consent prior to the revocation, nor will it affect our processing of your personal data based on other appropriate justifications.

5. Protection of minors' personal information

OULUN provides products and services mainly for adults.If you are under the age of 14, you should read these Guidelines with your guardian before using our products and/or services, and ensure that you have obtained the consent of your guardian before using our services and providing us with your information. We will protect minors' personal information in accordance with relevant national laws and regulations.

If your guardian does not consent to your use of our services or provision of information to us in accordance with these Guidelines, please terminate your use of our services immediately and notify us promptly.

We will only use or publicly disclose personal information collected by minors with the consent of their parents or legal guardians if it is permitted by law, expressly agreed by the parents or guardians, or necessary for the protection of minors.

If you are the guardian of a minor, please contact us in time when you have any questions about the use of our services or the user information provided to us by the minor under your custody.We will protect the confidentiality and security of juvenile users' information in accordance with relevant national laws and regulations and the provisions of this Guideline.If we find that we have collected personal information of a minor without the prior verifiable consent of a parent or legal guardian, we will try to delete the data as soon as possible.

Vi. How does OULUN retain and protect your personal data

In principle, personal information collected and generated by us in the People's Republic of China will be stored in the People's Republic of China.

OULUN values the security of personal data.We will retain your personal data for as long as necessary for the purposes described in this Policy, unless the retention period is extended or permitted by law.The storage life of data may vary according to different scenarios and products and services.

OULUN shall not be liable for security breaches caused by third parties' access to your personal information due to your failure to maintain the confidentiality of your personal information.Notwithstanding the above, you should notify us immediately of any unauthorized use of your account by any other Internet user or any other security breach.Your assistance will help us protect the privacy of your personal information.

Vii. Third-party Providers and their services

To ensure a smooth browsing experience, you may receive content or web links from third parties outside Of OULUN and its partners (" Third Parties ").OULUN has no control over such third parties.You can choose whether to access links, content, products and services provided by third parties.

OULUN has no control over the privacy and data protection policies of third parties and such third parties are not bound by this Policy.Please refer to the privacy policies of these third parties before submitting personal information to them.

Eight, how to contact us

Address: NO.17 Tangmei Road,Yuhang Economic Developent Zone


For security purposes, you may need to provide a written request or otherwise prove your identity.Normally, we will reply within 15 days.If you are not satisfied with our response, especially if our personal information processing behavior damages your legitimate rights and interests, you can also complain or report to the network information, telecommunications, public security and municipal regulatory authorities.

If you consult us, we will provide you with information on relevant avenues of complaint that may be applicable, depending on your situation.

Ix. How to update this policy

In order to provide you with better services and better user experience, this Agreement may be changed according to business adjustment, laws and regulations or policy changes.If you continue to use any of our services or visit our relevant websites after the privacy Policy is adjusted or changed, we believe that you have fully read, understood and accepted the revised Privacy Agreement and are bound by it.

When we want to use the information for other purposes not specified in this Agreement, we will ask for your consent again in the form of signing the agreement, pop-up prompt, announcement on the site, updating this Agreement, etc.

Update effective date: October 22, 2021

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